Privacy statement

1. Introduction

General

The website www.liquisens.be (the “Website”) and services are offered by Liquisens BV (hereinafter: “we/our” and “us/our”). Every person who visits our website (hereinafter: the “Visitor”), every person who uses our services (hereinafter: the “Customer”), as well as every person who applies for a job with us (hereinafter: the “Applicant”) almost inevitably discloses certain personal data. These personal data constitute information that allows us to identify you as a natural person, whether or not we actually do so. You are identifiable as soon as it is possible to create a direct or indirect connection between one or more personal data and you as a natural person. Visitors and customers are also referred to collectively as “you/your” in this privacy statement.

We use and process your personal data in accordance with the General Data Protection Regulation (“AVG”) and other relevant legal provisions. Any reference in this privacy statement to the AVG is a reference to the Regulation of April 27, 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (General Data Protection Regulation).

Through this privacy notice, you are informed of the processing activities we may carry out with your personal data.

This privacy statement applies when we act as the data controller for the processing of personal data of our website and services, in other words, when we determine the purposes and means of processing those personal data.

Please read this privacy statement carefully and make sure you understand it.

What are personal data?

Personal data is defined in the AVG as “any information relating to an identifiable person who can be identified, directly or indirectly.” Personal data, in simpler terms, is any information about you that allows you to be identified. Personal data includes obvious information, such as your name and contact information, as well as less obvious information, such as identification numbers, electronic location data and other online identifiers.

Changes

We may update this policy from time to time by publishing a new version on our website. This may be necessary, for example, if the law changes, or if we change things in a way that affects the protection of personal data. We recommend that you check this page from time to time to make sure you are happy with any changes to this privacy statement.

2. Contact information

Our website and services are offered and operated by Liquisens BV, see also this Disclaimer.

We are registered in Belgium as follows:

Liquisens BV

Uitbreidingstraat 84, 2600 Berchem, Belgium

VAT BE 0732.715.729 RPR Antwerpen

You can contact:

• by mail, to the mailing address listed above;
• via the contact form on our website;
• by e-mail, using info@liquisens.be.

3. What personal data is processed and how is it used?

Information processing

Depending on the capacity in which you visit or use our website, we may collect and process the following personal data.

In addition, we may process your personal data when necessary to comply with a legal obligation to which we are subject (such as tax laws). Notwithstanding the above, we may retain your personal data where this would be necessary for the establishment, exercise or defense of legal claims, whether in judicial proceedings or in administrative or extrajudicial proceedings. The legal basis for this processing is our legitimate interests, namely the protection and exercise of our legal rights.

Processors

A processor is a natural person or legal entity that processes personal data at our request or on our behalf. We may sometimes contract with this party to provide certain products and/or services. In other words: We use processors because it is necessary for the provision of services. In this case, we will enter into a written agreement with the processor whereby the security of your personal data is guaranteed by the processor. The processor will always act according to our instructions.

We use the following categories of processors:

• Companies we have engaged for marketing purposes;
• Companies we have engaged for ICT technical support and hosting purposes;
• Companies we have engaged for administrative purposes (e.g. CRM system);
• Companies we have engaged for communication purposes;
• Companies we have engaged for logistical purposes (e.g. order picking, delivery, etc.);
• Companies we have engaged for analytical purposes;
• Companies we have engaged for payment purposes;
• Companies we have engaged to perform monitoring services.

4. Providing your personal data to third parties

We will not share your personal data with third parties (other than processors) for any purposes, subject to the following exceptions.

In some circumstances, we may be required by law to share certain personal data, including yours, if we are involved in legal proceedings or for compliance with legal obligations, a court order or the instructions of a government agency.

5. International transfer (outside EEA) of your personal data.

We may store or transfer some or all of your personal data in countries that are not part of the European Economic Area (the “EEA” consists of all EU member states, plus Norway, Iceland and Liechtenstein). These are known as “third countries” and may have less stringent data protection laws than those in the EEA. This means that we take additional steps to ensure that your personal data is treated as securely and reliably as it is in the EEA.

We will only transfer your personal data to countries that, in the opinion of the European Commission, provide an adequate level of protection of personal data. More information is available from the European Commission.

We use specific contracts with external third parties approved by the European Commission (also known as Standard Contractual Clauses: SCC) for the transfer of personal data to third countries. The SCCs guarantee the same level of protection of personal data as would apply under the AVG. In addition, additional measures are taken to protect your data from unauthorized access. More information is available from the European Commission.

6. Your Rights

Some rights are complex and not all details are included here. Therefore, please read the relevant provisions and guidelines of supervisory authorities for a full explanation of these rights.

You may exercise your rights with respect to your personal data by providing written notice to us at info@liquisens.be.

We will respond to your request within one month of receiving your request. We normally aim to provide a full response within that time. However, in some cases, especially if your request is more complex, more time may be required, up to a maximum of three months from the date we receive your request. You will be kept fully informed of progress.

The right of inspection

You have the right to confirm whether or not we process your personal data and, where we do, to access the personal data, along with certain additional information. This additional information includes details of the purpose of the processing, the categories of personal data involved and the recipients of the personal data. Provided that the rights and freedoms of others are not affected, we will provide you with a copy of your personal data. The first copy will be provided free of charge, but additional copies may be provided for a reasonable fee.

The right of correction

You have the right to have inaccurate personal data about you corrected and, taking into account the purposes of processing, to have incomplete personal data about you completed.

The right to erasure (“right to oblivion”)

In some circumstances, you have the right to have your personal data erased without undue delay. These circumstances include:

• the personal data are no longer necessary in connection with the purposes for which they were collected or otherwise processed;
• you withdraw your consent to processing based on consent;
• you object to processing under certain rules of applicable data protection law (the AVG);
• the processing is for direct marketing purposes; and
• the personal data were processed unlawfully;
• personal data must be deleted to comply with a legal obligation incumbent upon us.

However, there are exclusions to the right to erase data. The general exclusions include where processing is necessary:

• for the exercise of the right to freedom of expression and information;
• for compliance with a legal obligation imposed on us; or
• for the establishment, exercise or defense of legal claims.

The right to restrict processing

In some circumstances, you have the right to restrict the processing of your personal data. These circumstances are: you dispute the accuracy of the personal data; the processing is unlawful, but you oppose erasure; we no longer need the personal data for our processing, but you need personal data for the establishment, exercise or defense of legal claims; and you have objected to the processing, pending verification of that objection.

If processing is restricted on this basis, we may continue to store your personal data. However, we will only process them otherwise: with your consent; for the establishment, exercise or defense of legal claims; for the protection of the rights of another natural or legal person; or for important reasons of public interest.

The right to object to processing

You have the right to object to our processing of your personal data for reasons relating to your particular situation, but only to the extent that the legal basis for the processing is that the processing is necessary for the purposes of legitimate interests pursued by us or by a third party. If you raise such an objection, we will stop processing the personal data unless we can demonstrate that there are compelling legitimate grounds for the processing which outweigh your interests, rights and freedoms, or that the processing is for the establishment, exercise or defense of legal claims.

In addition, you have the right to object to our processing of your personal data for direct marketing purposes (including profiling for direct marketing purposes). If you object, we will stop processing your personal data for this purpose.

Furthermore, you have the right to object to our processing of your personal data for scientific or historical research purposes or statistical purposes for reasons related to your specific situation, unless the processing is necessary for the performance of a task carried out in the public interest.

The right to data portability

To the extent that the legal basis for our processing of your personal data is based on:

1. consent;
2. the processing is necessary for the performance of a contract to which you are a party, or to take steps at your request before entering into a contract; or
3. this processing will be automated,

you have the right to receive your personal data from us in a structured, commonly used and machine-readable format.

However, this right does not apply when it would interfere with the rights and freedoms of others.

The right to file a complaint with a supervisory authority

If you believe that our processing of your personal data violates the General Data Protection Regulation (GDPR), you have the right to lodge a complaint with a supervisory authority responsible for data protection. In Belgium, the supervisory authority is the Data Protection Authority (GBA). In the Netherlands, the supervisory authority is the Autoriteit Persoonsgegevens (AP). In Luxembourg, the supervisory authority is the Commission Nationale pour la Protection des Données (CNPD). For France, the supervisory authority is the Commission Nationale de l’Informatique et des Libertés (CNIL). In Germany, the supervisory authority is Der Bundesbeauftragte für den Datenschutz und die Informationsfreiheit (BfDI).

Data Protection Authority (GBA).

Press Street 35, 1000 Brussels

+32 (0)2 274 48 00

contact@apd-gba.be

https://www.gegevensbeschermingsautoriteit.be

Personal Data Authority (AP).

Bezuidenhoutseweg 30, 2509 AJ DEN HAAG

https://autoriteitpersoonsgegevens.nl/

Commission Nationale pour la Protection des Données (CNPD).

Boulevard du Jazz 15, L-4370 Belvaux

+352 2610 60 1

info@cnpd.lu

https://cnpd.public.lu/fr.html

Commission Nationale de l’Informatique et des Libertés (CNIL).

3 Place de Fontenoy, TSA 80715 – 75334 Paris, Cedex 07

+33 1 53 73 22 22

https://www.cnil.fr/

Der Bundesbeauftragte für den Datenschutz und die Informationsfreiheit (BfDI).

Graurheindorfer Straße 153, 53117 Bonn

+49 228 997799 0

poststelle@bfdi.bund.de

http://www.bfdi.bund.de/

Data subjects from other Member States have the right to complain to their own national supervisory authority. For an overview of the contact details of these authorities, click on this link.

The right to withdraw your consent

Insofar as the legal basis for our processing of your personal data is consent, you have the right to withdraw this consent at any time. Revocation does not affect the lawfulness of the processing prior to the revocation.

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